No! Opinet is unlike anything you’ve ever seen. We classify Opinet as an ”Opinion Receiver”. Opinet’s objective is to show you in real time the failures that occur in your business’s day-to-day activities. Whether it’s the customer service provided by your employee, suggestions for improvements or the various complaints you may receive. This could be anything from the sidewalk of the establishment that is poorly maintained, to the parking valet, to the strand of hair that carelessly fell into the customer’s food. And believe me: Your client sees many things that you can’t even imagine happening in your business and will be able to tell you everything. Do you know why? Because he can give his opinion quickly, anonymously and without fear!

Definitely not! When you offer a bonus to an employee, you will consequently have several problems. They are: At each end of service, the employee will ask the customer to rate their service. This will make your customer feel pressured to give a positive rating, causing the essence of spontaneity and naturalness of the customer’s anonymous opinion to be lost, which is the most important thing.

Ideally, you should not encourage employees to ask customers for their opinions. If you shop or have shopped in retail stores or pharmacies that have “satisfaction surveys” you will notice that employees keep an eye on your qualifications, leaving you intimidated and uncomfortable. Plus, you never know if your response will appear in the system where the employee can view it. For these reasons, Opinet anonymously receives opinions from the customer’s own smartphone, eliminating other devices and costs involved.

Opinet’s focus is to provide the owner with information sent via email in real time so that he or the person responsible can take the necessary measures immediately and correct the problems.

Example 1: A customer complained about the lack of replacement napkins on the table.

Example 2: Another customer reported that the Manager treats employees badly in front of everyone.

Example 3: The customer said that a certain employee just served him in a bad mood.

If the person responsible takes a few days to analyze this information, other customers will be affected, causing a negative impact and incalculable risks of losing customers.

Yes. It is possible to add more than one email to receive Opinet’s opinions in real time.

You will have access to the opinions sent to your email and can consult them whenever you wish. We do not provide service rating reports due to the fact that Opinet accepts anonymous opinions, where the employee can benefit himself, giving his opinion with a high rating every day, manipulating the reports. In other words, our focus is: Alerting the person responsible for customer service complaints, general complaints and suggestions for improvements so that he can act in real time.

However, we have a valuable tool for you to access emails and be able to consult, using keywords, only the information that you consider most relevant. Check it out by clicking here.

No more sending promotions to customers who didn’t request them, causing inconvenience to customers.

Opinet receives and delivers to your email only the WhatsApp contacts of those who really want to receive some advertising or information about your business.

A great advantage of Opinet’s technology is that your customer does not need to download any application to give their opinion. In addition to speeding up opinions, avoiding cancellations, they can give opinions from any device, be it a smartphone, tablet or notebook. In other words, faster access to the system generates many more opinions.

As described in the acrylic displays made and assembled by Opinet and spread throughout your establishment, your customer can access the system by choosing one of two ways:

The first way is: Open any browser and type the following website:

opinet.com.br/nameofyourbussines (we will customize this link according to the name of your bussines).

The second way is: Scan the QR code on the acrylic display, with the cell phone camera. Many cell phones already have a QR code reader when opening the camera app. For other cell phones that do not yet have one, users download a QR code reader application.

There are hundreds of QR code reader applications and most people already have one installed on their smartphone, due to the high popularity and practicality that QR codes have.

No. Your client will be able to send their opinion from the internet on their smartphone, speeding up the process and converting them into more opinions.

Yes. All your website developer needs to do is create a ”button” with the name you think is best, we recommend the name: ”Suggestions and Complaints”.  This button will contain the link that we will create exclusively for your business. When your customer accesses your website and clicks on the button, they will be able to give their opinion anonymously and choose who served them.